Find the guide you need.

Getting started

3

• What can I manage in PayGrid Billing?
• Where do I find pages and tools in PayGrid Billing?
• How do I finish the first-time setup?

Subscribers

7

• How do I create a customer account?
• How do I manage a customer account?
• How do I pause, renew, or end a customer's service?
• How do I track and convert a sales lead?
• How do I manage customer support tickets?
• How do I log a customer retention call?
• How do I give staff access to PayGrid Billing?

Network and access

2

• How do I manage customer IP bindings?
• How do I manage fiber customers and OLTs?

MikroTik and RADIUS

1

• How do I view and manage routers?

Hotspot and vouchers

3

• How do I add a new hotspot plan?
• How do I sell vouchers through resellers?
• How do I configure the hotspot login portal?

Omada

1

• How do I set up a TP-Link Omada access point?

Billing and payments

4

• How do I create and manage customer invoices?
• How do I find and manage customer payments?
• How do I set up a payment gateway?
• How do I record business expenses?

Communications

6

• How do I send a message to customers?
• How do I configure customer notification delivery?
• How do I edit customer notification message templates?
• How do I create a promotion for customers?
• How do I add a banner or video to the hotspot login page?
• How do I collect and review customer feedback?

Analytics and operations

3

• How do I track equipment inventory and stock?
• How do I read reports and analytics?
• How do I find customers by recharge history?

Customer portal

1

• What can customers do in the customer portal?

Troubleshooting

3

• Why is my router offline or unreachable?
• Why can't a customer connect to the internet?
• Why is a payment pending or missing?

Reference

3

• What can Loy find and do in PayGrid Billing?
• How do I create or revoke an API access key?
• What do PayGrid Billing terms mean?