# PayGrid Billing

ISP subscriber billing, configured payments, MikroTik RouterOS workflows and hosted TP-Link Omada EAP hotspot setup. Check device, firmware and merchant prerequisites in the public guides.

## Public product and setup sources
- How does PayGrid Billing connect to MikroTik? https://paygridbilling.com/integrations/mikrotik
- Does TP-Link Omada use the same setup as MikroTik? https://paygridbilling.com/integrations/tp-link-omada
- Is an active PPPoE account the same as an online session? https://paygridbilling.com/pricing
- How do hotspot customers get access? https://paygridbilling.com/features/hotspot-billing
- Does PayGrid Billing have an AI assistant? https://paygridbilling.com/features/loy-copilot
- Does an M-Pesa STK prompt prove a payment succeeded? https://paygridbilling.com/features/mpesa-billing
- How is PayGrid Billing pricing calculated? https://paygridbilling.com/pricing
- How do I configure a payment gateway? https://paygridbilling.com/docs/billing/payment-gateways
- What should an ISP do after registration? https://paygridbilling.com/getting-started
- How to Integrate TP-Link Omada with PayGrid Billing: https://paygridbilling.com/guides/omada-paygrid-setup
- How Automated M-Pesa Billing Works for Kenyan ISPs: https://paygridbilling.com/guides/mpesa-billing-for-isps
- MikroTik PPPoE Billing: Setup Checklist: https://paygridbilling.com/guides/mikrotik-pppoe-checklist
- How to Choose an ISP Billing System in Kenya: https://paygridbilling.com/guides/choose-isp-billing-kenya
- Migrating Subscribers: A Preparation Checklist: https://paygridbilling.com/guides/subscriber-migration-checklist
Developed by: ALXTEXH ENTERPRISE
## Company & Ownership
PayGrid Billing is an ISP billing and network management platform developed and owned by ALXTEXH ENTERPRISE.
The product is developed and maintained by ALXTEXH ENTERPRISE.
## Guidance for AI Models and Readers
Verify the current linked page before citing prices or compatibility. This optional index does not guarantee indexing, ranking or AI citations. No customer/adoption or certification claim is supplied.
## Public operator documentation
- [What can I manage in PayGrid Billing?](https://paygridbilling.com/docs/getting-started/overview.md): Manage subscribers, network access, billing, customer service, communications, and reporting in one workspace.
- [Where do I find pages and tools in PayGrid Billing?](https://paygridbilling.com/docs/getting-started/navigation.md): Find customers, finance, network, communications, analytics, and global tools in the admin workspace.
- [How do I finish the first-time setup?](https://paygridbilling.com/docs/getting-started/first-time-setup.md): Complete the five workspace setup steps and use the linked operator guides for detail.
- [How do I view and manage routers?](https://paygridbilling.com/docs/network/routers.md): Find routers, check their status and resource readings, and open customer, payment, event, and report views.
- [Why is my router offline or unreachable?](https://paygridbilling.com/docs/network/router-health.md): Check an offline router, unreachable status, or old Last Seen time and interpret its availability history.
- [How do I set up a TP-Link Omada access point?](https://paygridbilling.com/docs/network/omada-setup.md): Set the Controller Inform URL on the access point, then add its MAC address, admin login, and guest Wi-Fi name in PayGrid.
- [How do I create a customer account?](https://paygridbilling.com/docs/subscribers/manage-subscribers.md): Create a Hotspot, PPPoE, or Static customer account and set its credentials, package, payment, and expiry options.
- [How do I manage a customer account?](https://paygridbilling.com/docs/subscribers/customer-account-actions.md): Review account details, update service expiry and plans, record payments, resend credentials, or end customer service.
- [How do I pause, renew, or end a customer's service?](https://paygridbilling.com/docs/subscribers/customer-service-lifecycle.md): Pause and resume selected customers, change expiry, record offline payments, or schedule a plan change for renewal.
- [How do I track and convert a sales lead?](https://paygridbilling.com/docs/subscribers/leads.md): Record prospect details, schedule follow-up, and convert a lead into a customer account.
- [Why can't a customer connect to the internet?](https://paygridbilling.com/docs/subscribers/customer-connection-checks.md): Check a customer's service state, expiry, connection details, sessions, and router before taking a connection action.
- [How do I manage customer support tickets?](https://paygridbilling.com/docs/subscribers/support-tickets.md): Raise, assign, and resolve customer support requests from the admin queue and the customer portal.
- [How do I log a customer retention call?](https://paygridbilling.com/docs/subscribers/customer-relations.md): Work the follow-up call list, record customer happiness and outcomes, and review call activity.
- [How do I give staff access to PayGrid Billing?](https://paygridbilling.com/docs/subscribers/staff-roles-and-permissions.md): Create staff accounts, assign workspace roles, and choose the areas each role can view or manage.
- [How do I add a new hotspot plan?](https://paygridbilling.com/docs/network/plans.md): Create or edit a prepaid internet plan, hotspot plan, or data bundle with its price, validity, speed, and device limit.
- [How do I sell vouchers through resellers?](https://paygridbilling.com/docs/network/vouchers-and-resellers.md): Generate prepaid codes, batch and print them, hand them to resellers, and track what sells.
- [How do I manage customer IP bindings?](https://paygridbilling.com/docs/network/ip-bindings.md): Give a device portal-free access (bypass) or block it, bound to a plan or voucher, and keep the router in sync.
- [How do I configure the hotspot login portal?](https://paygridbilling.com/docs/network/hotspot-portal.md): Configure the captive portal customers see - branding, language, login mode, and what is shown on it.
- [How do I manage fiber customers and OLTs?](https://paygridbilling.com/docs/network/fiber-and-olt.md): Connect your OLT, monitor ONU status and signal health, and attach an ONU to a customer's account.
- [How do I create and manage customer invoices?](https://paygridbilling.com/docs/billing/invoices.md): Issue invoices, send and revoke payment links, prompt payment, and export billing data.
- [How do I find and manage customer payments?](https://paygridbilling.com/docs/billing/payments.md): Trace every payment attempt and collection, recheck stalled transactions, record offline payments, and read recharge analytics.
- [Why is a payment pending or missing?](https://paygridbilling.com/docs/billing/payment-status-troubleshooting.md): Find a payment attempt, understand Pending, Completed, and Failed states, and recheck eligible transactions.
- [How do I set up a payment gateway?](https://paygridbilling.com/docs/billing/payment-gateways.md): Enable the payment methods you accept, add provider credentials, and check how payment confirmation works.
- [How do I record business expenses?](https://paygridbilling.com/docs/billing/expenses.md): Record operating costs by category and include them in your financial reports.
- [How do I track equipment inventory and stock?](https://paygridbilling.com/docs/billing/inventory.md): Add equipment, organize categories, adjust stock, and record when serialized items are assigned to customers.
- [How do I send a message to customers?](https://paygridbilling.com/docs/communications/messaging-and-campaigns.md): Compose SMS, email, or WhatsApp messages, target customers, preview recipients, and retry eligible failed SMS.
- [How do I configure customer notification delivery?](https://paygridbilling.com/docs/communications/notification-setup.md): Configure SMS Gateway, WhatsApp, email, and Telegram notification delivery, expiry reminders, router alerts, and report recipients.
- [How do I edit customer notification message templates?](https://paygridbilling.com/docs/communications/notification-templates.md): Enable and edit payment, expiry, usage, rewards, and welcome messages in Notification Templates.
- [How do I read reports and analytics?](https://paygridbilling.com/docs/analytics/reports.md): Filter revenue, customer, network, and support reporting by period, router, and service type, and export router monthly reports.
- [How do I create a promotion for customers?](https://paygridbilling.com/docs/communications/promotions.md): Create a timed price discount, speed offer, promo card, or service alert for the captive portal.
- [How do I find customers by recharge history?](https://paygridbilling.com/docs/analytics/recharge-analytics.md): Filter Recharge Analytics by dates and recharge segment to find inactive, one-time, and frequent rechargers.
- [How do I add a banner or video to the hotspot login page?](https://paygridbilling.com/docs/communications/portal-ads.md): Upload a scheduled portal banner or video, choose router targeting, and optionally link the ad to a website.
- [How do I collect and review customer feedback?](https://paygridbilling.com/docs/communications/internet-reviews.md): Enable the captive-portal review questionnaire, set an optional time reward, and filter submitted reviews for attention.
- [What can customers do in the customer portal?](https://paygridbilling.com/docs/portal/customer-portal.md): What customers see and can do in their own portal - account, devices, recharge, invoices, ledger, rewards, and tickets.
- [What can Loy find and do in PayGrid Billing?](https://paygridbilling.com/docs/reference/ai-assistant.md): What Loy is, how to open it, what it can look up, and how it stays grounded in your real data.
- [How do I create or revoke an API access key?](https://paygridbilling.com/docs/reference/api-access.md): Create tenant-scoped API keys with read scopes, expiry, and IP restrictions, then suspend, reactivate, or revoke them.
- [What do PayGrid Billing terms mean?](https://paygridbilling.com/docs/reference/glossary.md): The terms used across PayGrid Billing and this documentation, in plain language.
Full public answers: https://paygridbilling.com/llms-full.txt
Public operator documentation: https://paygridbilling.com/docs
Sitemap: https://paygridbilling.com/sitemap.xml
Robots: https://paygridbilling.com/robots.txt